Introduction
Effective date: November 3 2026
USA Air provides heating, ventilation, and air conditioning services in San Antonio, New Braunfels, and surrounding areas. This Privacy Policy explains how we collect, use, and protect the personal information you share with us through our website at usaairtx.com, our online advertising (including lead forms on Nextdoor and other platforms), phone calls, and other interactions with our business.
By submitting your information to us, you agree to the practices described in this policy.
Information We Collect
We collect information you choose to give us when you request service, claim an offer, or contact us. This may include:
- Your name
- Phone number
- Email address
- Service address or zip code
- Details about your home and HVAC system, such as system type or service needs
- Any other information you include in a form, message, or phone call
Lead forms on advertising platforms. When you submit a lead form through one of our ads on Nextdoor or another platform, that platform shares the information you entered with us so we can respond to your request. The platform’s own privacy policy governs how it collects and uses your information on its site.
Website information. When you visit our website, we and our service providers may automatically collect basic technical information, such as your browser type, device type, pages visited, and general location, using cookies and similar tools.
How We Use Your Information
We use your information to provide the services you ask for and to run our business. This includes:
- Contacting you by phone, text, or email to respond to your request or schedule service
- Providing quotes, completing service visits, and following up on work
- Honoring offers or specials you claim
- Sending occasional service reminders, seasonal maintenance offers, or updates, which you can opt out of at any time
- Improving our website, advertising, and customer service
- Complying with legal obligations
How We Share Your Information
We do not sell or rent your personal information. We share it only in these limited situations:
- Service providers. Companies that help us operate, such as marketing agencies, scheduling and customer management software, and lead management tools, may access your information only to perform services for us.
- Legal requirements. We may disclose information if required by law, court order, or to protect the rights, safety, or property of USA Air, our customers, or others.
- Business transfers. If USA Air is sold or merged, customer information may transfer to the new owner, who would remain bound by this policy.
Data Security and Retention
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep your information only as long as needed to provide services, maintain business records, and meet legal requirements.
Your Choices
You are in control of how we contact you.
- Opt out of marketing. Reply STOP to any text message, click unsubscribe in any marketing email, or contact us directly.
- Update or delete your information. Contact us using the information below to review, correct, or request deletion of your personal information. We will respond within a reasonable time, subject to any records we must keep by law.
- Cookies. You can adjust your browser settings to block or delete cookies.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.
Contact Us
If you have questions about this Privacy Policy or want to update or delete your information, contact us:
USA Air 3703 Culebra Road San Antonio 78228 Phone:(210) 269-3100 Email: gina@usaairac.com
